Question 1

What is the maximum I can withdraw to GCash at once?

Accepted Answer

GCash payouts run on InstaPay, capped at ₱50,000 per transaction and ₱500,000 per day. For anything larger, split it across days or use PESONet or a direct bank transfer, which have no fixed per-transaction cap.

Question 2

Does WJ2 charge a withdrawal fee?

Accepted Answer

No. WJ2 does not add a casino-side fee on payouts. On the wallet side, Maya charges about ₱15 per outbound InstaPay transfer, while GCash and GoTyme transfers are free within the usual allowances.

Question 3

How fast are GCash cashouts, really?

Accepted Answer

Once your KYC is approved and the payout is confirmed, most GCash withdrawals land within minutes to about an hour. First-time or unusually large payouts can take up to about three hours because they get a manual review.

Question 4

My GCash deposit is not showing in my balance. What should I do?

Accepted Answer

First check the time — GCash and InstaPay have a nightly maintenance window around 12:00–03:00 PHT that can delay transfers. Confirm you sent at least ₱50 from a wallet in your own name and stayed under the ₱100,000 daily cap. If the money left GCash but is still missing after 30 minutes, send your GCash reference number to live chat for a trace.

Question 5

Why was my deposit from a friend's GCash rejected?

Accepted Answer

PAGCOR rules require that the funding account be in the player's own name. Third-party deposits are rejected to prevent fraud and money laundering. Always fund your account from a wallet or bank account registered to you.

Question 6

When should I use PESONet instead of InstaPay?

Accepted Answer

Use InstaPay for fast, everyday amounts up to ₱50,000 per transaction. When you need to move more than the InstaPay daily ceiling, PESONet handles larger transfers in same or next-banking-day batches without a per-transaction cap.

Question 7

Do I need to verify my identity before I can withdraw?

Accepted Answer

Yes. KYC is a one-time step required before your first withdrawal at any PAGCOR-licensed operator. Upload a valid ID such as a passport, UMID, SSS card, PhilHealth card, driver's licence or PRC ID; review typically takes 24–48 hours.

Rail / wallet	Deposit	Cashout	Limits & fees
GCash	Instant, min ₱50	Minutes to ~1 hour (up to ~3h first-time)	Daily deposit cap ₱100,000; cash-in free to ₱8,000/mo then ~2%
InstaPay	Seconds	Instant to minutes	₱50,000 per transaction, ₱500,000 per day
PESONet	Same/next banking day	Same/next banking day	Batch rail, no fixed per-txn cap — use it for larger sums
Maya	Instant	Minutes to a few hours	~₱15 per outbound InstaPay transfer
GoTyme	Instant	Real-time to a few hours	Free InstaPay transfers

Payments FAQ — GCash, Maya, GoTyme, InstaPay & Deposit Fixes

Limits and timings at a glance

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